The purpose of this privacy policy is to provide you with information concerning the processing of personal data when using Car Go Logistic app. Personal data within the meaning of the US General Data Protection Regulation (hereinafter: CCPA) are all information relating to an identified or identifiable natural person, e.g., name, address, email address, etc.
Car Go Logistic app is committed to respecting and safeguarding your privacy and the security of your personal information in compliance with applicable laws and CCPA.
In this Privacy Policy, we explain which personal information we collect, how we collect it, and for what purposes. This means, among other things, that we:
The data subject is You who use our services because you are identifiable natural person based on the personal information you have provided to Car Go Logistic.
Car Go Logistic receives personal data of the data subjects in two ways.
3.1 Directly from the data subjects (You).
You can share your personal information with us in a number of ways, for instance by:
When you choose to register a profile, or otherwise contact us, we will ask you for some personal information about you, as well as some optional information about you. The main purposes for which we use your personal information are:
Car Go Logistic will only process your personal information where we have a legal basis to do so. The processing of your personal information and their legal bases are the following:
5.1 Car Go Logistic processes your personal information necessary for the performance of a contract with you, or to prepare entering a contract with you at your request namely if you use our services on the App or in the Application.
5.2 Car Go Logistic processes your personal information (such as processing IP-addresses) necessary for legitimate interests pursued by Car Go Logistic to prevent, detect and/or respond to fraud, abuse of our App and/or storing additional information to be able to identify You when losing access to your account.
5.3 Car Go Logistic processes your personal information necessary to comply with a legal obligation (for example, due to fiscal regulation we need to retain certain customer data).
5.4 Car Go Logistic processes certain personal information in relation to the services on the App based your consent. You have the right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
5.5 Car Go Logistic processes certain personal information in relation to chargeback requests. This is necessary for legitimate interests pursued by Car Go Logistic to be able to decide the validity of chargeback request of users of the App.
6.1.1 When you register on the App the strictly necessary personal information to create an account / profile username and an email address, photos, gender, seeking gender, height, and location.
6.1.2 Please be aware that if you do not provide the necessary information Car Go Logistic will not be able to provide its services to you.
6.1.3 In order to be able for you to use every aspect of our service to the fullest you are encouraged to fill out your profile as thoroughly as possible during which you can provide additional personal data (photos and videos).
6.1.4 The email address you provide during account registration will not be visible or otherwise available to other users. We nonetheless encourage all of our members and users to create an anonymous separate email account. This will help secure your privacy when using this App.
6.1.6 When you pay via the App, the Company, and sites other than the card processor cannot access your bank account or credit card number. Car Go Logistic does not store any credit card sensitive information.
6.1.7 We provide areas on our app where you can post information about yourself and others and communicate with others or upload content such as photographs and videos (“User Contributions”). Such postings are governed by our Terms of Service. You post and transmit your User Contributions to others at your own risk.
6.1.8 Your personal data will be stored until we provide service to you and you do not request the deletion of your profile. Please be aware that we do not delete your profile just because your subscription has ended.
6.2.2 Your personal data will be processed for these purposes until you request the deletion of your personal data or until the purposes are fulfilled / but for a maximum of two years.
6.3.1 In order to give you secure and reliable services, we need to be able to identify fraudulent or fake profiles so that you will not be victim of scammers, therefore Car Go Logistic operates fraud prevention on the App.
6.3.2 For fraud prevention Car Go Logistic needs to monitor certain characteristics of a profile (such as IP address) and communication between users of the site, however this is done in a secure way. The profiles and communication will be analyzed by algorithms based on criteria to identify fraud and in case no indication of fraud is detected the communication will be encrypted and sent to the addressee of the communication where only the addressee can decrypt it. All communication between you and other users of the App is stored encrypted. In case there is no indication of fraud Car Go Logistic will not be able to see your communications. In case the fraud prevention algorithms detect fraud the communication will be flagged and sent to our fraud prevention officer to investigate the profile and the communication. If the fraud prevention officer establishes with high degree of certainty that the profile attempted fraud, then Car Go Logistic will take the necessary action to counter it.
6.4.1 Car Go Logistic, to fulfil its legal (fiscal) obligations, has to process your personal data which is necessary to identify your purchases (subscriptions) which include transaction ID, payment details, banking details and Client ID.
6.4.2 Your personal data processed for fulfilling the legal obligations will be processed for 10 years.
7.1 We may share your personal information with third party service providers or agents (called ‘processors’) to perform certain processing activities on our behalf, such as parties involved in executing a purchase agreement (such as payment service providers, customer services or fraud prevention). We will not sell, rent, lease, or provide your personal information to third parties allowing them to use your personal information for their own purposes. We use third party service providers for app hosting, for payment processing, customer service and fraud prevention. Car Go Logistic is fully responsible for all the processors.
7.2 Car Go Logistic may sell (whole or part) of its business to another company. Such transfer of ownership may include the transfer of your personal information to the new owner. Car Go Logistic will notify you before such a transfer occurs.
7.3 Furthermore, we will release your personal information if so required by law, where necessary for preventing or combating fraud, where necessary for dispute resolution, or for any other pressing legitimate need which under the circumstances must outweigh your privacy interests, which may include the security of our business and the safety of our staff.
7.4 If you arrive at our App via our marketing partners and register a profile on Car Go Logistic, then after your registration we provide additional anonymized information for accounting purposes to the marketing partner which contributed to your registration.
8.1 Based on the request of the data subject (You) in writing or by electronic means Car Go Logistic will provide you with the following information:
8.2 We are here to assist you if you have any complaints regarding the processing of your personal information. See available data protection authorities here.
8.3 When making your request, please specify the personal information you wish to change or if you want it to be removed from our database. For security reasons, we can only process requests related to the email address used for the request and may require identity verification. We will make every effort to fulfill your request promptly.
8.5 We may need to keep some information for recordkeeping or to finalize ongoing transactions, even if you request a change or deletion.
9.1 When you visit our app, your phone stores cookies. These cookies are tiny text files that your browser saves on your device to retain specific information. The next time you revisit our app using the same device, the stored cookie information will be transmitted either to our app ("First Party Cookie") or to another app associated with the cookie ("Third Party Cookie").
9.2 By utilizing the stored and retrieved information, the app acknowledges your previous access and visits using the browser on your device. We leverage this data to ensure that the app is designed and displayed in an optimal manner that aligns with your preferences.
10.1 In case Car Go Logistic modifies the Privacy Policy, it will publish it on the App and inform the data subjects about the modification in an email and on the App with pop up messages.
10.2 Should Car Go Logistic process the personal data of the data subjects for a different purpose than for which it was provided Car Go Logistic will inform the data subjects prior to such a new processing activity.
10.3 Should Car Go Logistic disclose the personal data of the data subjects with other recipients then it will inform the data subjects when it is first disclosed.